UMANG (Ofer Abarbanel online library)

Unified Mobile Application for New-age Governance (UMANG), is a Government of India all-in-one single unified secure multi-channel multi-platform multi-lingual multi-service freeware mobile app for accessing over 841 services through 127 department central and state government services in multiple Indian languages over Android, iOS, Windows and services such as AADHAR, DigiLocker, Bharat Bill Payment System, PAN, EPFO services, PMKVY services, AICTE, CBSE, tax and fee or utilities bills payments, education, job search, tax, business, health, agriculture, travel, birth certificates, e-District, passport and much more.[1]

This a key component of Digital India government initiative to make all traditional offline government services available 24/7 online through single unified app. App is initially available in 13 language and will replace or complement 1500 apps launched by the government so far.[2] Progressively more services will be brought online. This e-Gov service can be accessed via multiple channels, such as mobile app, IVR, website, etc. User numbers will be boosted by the roll out of BharatNet. Users can Create and update Profile, Sort & Filter through categories and services, or search to access relevant services while on the move.[3]

Sample usage of app includes locating CBSE exam centres, viewing school results, calculating crop insurance premium, accessing soil health cards, booking OPD appointments at government hospitals and viewing lab reports from there, registering and applying for the PMKY scheme, raising EPFO claims and more.[4]

It has synergies with other key Government of India schemes, such as

  • Digital India,
  • National e-Governance Plan,
  • Bharat Broadband NetworkBharatNet,
  • Make in India,
  • Startup India,
  • Standup India,
  • Industrial corridors,
  • Bharatmala,
  • Sagarmala,
  • Dedicated Freight Corridors and
  • UDAN-RCS.

History

On 23 November 2017, This UMANG App was launched by the Prime Minister Narendra Modi at the fifth edition of the Global Conference on Cyberspace in New Delhi.[5][1] Conceived in 2016, this e-governance app was developed by Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD), and went through several rounds of beta tests since November 2016 before its launch.[2] At the time of launch the app had 162 services from 33 state and central government departments and four states, a number that will soon go up to 1,200 and more.[4]

Details

Target users

The app is for everyone who needs to interact with any government or semi-government depart at centre, state or local level in India. It makes available online a plethora of off-line services through a single unified app. Customer Support is available from 8 am to 8 pm all days of the year.[1][3] Users can create or change Profile, browse Service Dictionary, check Transaction History, view their DigiLocker and change Settings of the app. App homepage shows recently viewed services, new services, recently updated services, trending services section, top rated services and suggested services, with ability to bookmark favorite services.[5]

Platform and tech

This multiplatform app is available on Android, iOS, Windows, Web and KaiOS. The app can be downloaded from google playstore, by giving a miss call to 97183-97183, by scanning app QR code or by submitting own cell phone number on app homepage.[3] It is available for via multiple channels, such as mobile application, web, IVR and SMS which can be accessed through smartphones, feature phones and computers.[3]

References

  1. ^ Jump up to:ab c “Government unveils Umang app for citizen services.”, Economic Times, 23 Nov 2017.
  2. ^ Jump up to:ab “Govt’s Umang app finally sees the light of the day: All you need to know.”, Business Standard, 23 Nov 2017.
  3. ^ Jump up to:ab c d UMANG, Government of India.
  4. ^ Jump up to:ab “PM Modi launches UMANG app for government services.”, The Times of India, 23 Nov 2017.
  5. ^ Jump up to:ab “Narendra Modi launches all-in-one UMANG app at Global Conference on Cyberspace: Here’s what it can do for you.”, First Post, 23 Nov 2017.

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