SKS process (Ofer Abarbanel online library)

The SKS process is a framework of Stop/Keep-doing/Start that is used to collect or categorize feedback.[1]

You can ask customers or colleagues:[2]

  • What should I stop doing?
  • What should I keep doing?
  • What should I start doing?

Alternatively, you can develop conclusions and present them using a traffic light icon as the activities that an organization should stop (red light), continue (yellow light), or start (green light).[3]

This approach is also used in agile development, where it is known as Start/Stop/Continue.[4]


  1. ^Beck, Catherine; D’Elia, Paul; Lamond, Michael (September 14, 2014). Easy and Effective Professional Development: The Power of Peer Observation to Improve Teaching (1 ed.). London: Routledge. ISBN 978-1138023918.
  2. ^DeLong, Thomas. “Three Questions for Effective Feedback”. Harvard Business Review. Harvard Business Review. Retrieved 21 January 2016.
  3. ^Korostoff, Kathryn. “”Mission: Possible”: A Structured Approach to Qualitative Analysis”. Research Rockstar. Research Rockstar. Retrieved 21 January 2016.
  4. ^Derby, Esther; Larsen, Diana (2006). Agile Retrospectives: Making Good Teams Great! (1 ed.). Pragmatic Bookshelf. ISBN 978-0977616640.

Ofer Abarbanel online library

Ofer Abarbanel online library

Ofer Abarbanel online library