BFSI (Ofer Abarbanel online library)

Banking, financial services and insurance (BFSI) is an industry term for companies that provide a range of such financial products or services. This includes universal banks that provide a range of financial services or companies that operate in one or more of these financial sectors. BFSI comprises commercial banks, insurance companies, non-banking financial companies, cooperatives, pensions funds, mutual funds and other smaller financial entities.

The Banking part of BFSI may include core banking, retail, private, corporate, investment and cards. Financial services may include stock-broking, payment gateways, mutual funds. Insurance covers both life insurance and general insurance.

This term is commonly used by information technology (IT), information technology enabled services (ITES), business process outsourcing (BPO) companies and technical/professional services firms that manage data processing, application testing and software development activities in this domain.[1]


The global BFSI Industry faced serious turmoil during the early 21st century, when a series of crises like the subprime mortgage crisis in the US, and the Great Recession worldwide, that began in 2008, gave a huge setback, resulting in negative growth. A 2003 report [2] said that the industry was coming back on track.



  • Increasing the penetration of banking in rural areas
  • Tackling demand-supply mismatch
  • Credit disbursement to the priority sector
  • Maintaining asset quality
  • Improving risk management mechanism
  • Technology adoption


  • Need for accuracy in pricing of risks
  • Rural market still under-penetrated
  • Pension market remains untapped

Mutual funds

  • Low level of customer awareness
  • Inadequate reach of funds / distributors to retail investors
  • Limited innovation in product offering
  • Multiple regulatory frameworks


  1. ^“BFSI Security Market Poised to Expand at a Robust Pace Over 2017-2023”. FinancialPlanning24. July 16, 2019.
  2. ^“Trends in the Global Banking Industry 2013” (PDF). Capgemini. 2013.

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Ofer Abarbanel online library

Ofer Abarbanel online library

Ofer Abarbanel online library